Accommodation Booking & Cancellation Policy
A 50 % confirmation deposit is required 30 days or more prior to arrival in order to secure a confirmed booking.
During the High Season 100% confirmation deposit is required.
Should the confirmation deposit not be paid within the specified period, the reservation will be cancelled without further notice.
60-31 days prior to arrival- 50% cancellation fee
30 – 1 days prior to arrival – 100% cancellation fee
No shows and early departures – 100% cancellation fee
It is by law absolutely not permissible that a person, in who's name a booking was made, is selling or transferring the booking to another person. Sunga Moyo Ltd will under no circumstances honour such "reservations".
Any amounts, which are due to be refunded to a client, will be paid within 5 working days, once the relevant deposit confirmation and the bank details have been received.